Important information
Professional liability insurance (coverage area: worldwide minus USA)
Arrow Advocaten is insured for both errors and cyber incidents with:
HDI Global Specialty SE
Blaak 34, 3011 TA Rotterdam
Podbielskistrasse 396, 20659 Hannover, Germany
Netherlands Bar Association (Nederlandse Orde van Advocaten)
The lawyers of Arrow Advocaten are registered with the Netherlands Bar Association.
Monarch Tower
Prinses Beatrixlaan 5
2595 AK The Hague
T: +31 70 335 35 35
informatiepunt@advocatenorde.nl
In the exercise of their profession, lawyers are bound by the Dutch Advocates Act (Advocatenwet) and by the regulations and rules of conduct of the Netherlands Bar Association. These rules can be consulted at: [www.advocatenorde.nl](Rules of Conduct for the Legal Profession | Netherlands Bar Association)
Complaints procedure
Arrow Advocaten does everything it can to serve you as well as possible. However, it may happen that you are not entirely satisfied with the quality of our services, our invoice, or the conduct of one of our staff members, or otherwise. You can submit your complaint(s) to Arrow Advocaten's complaints officer. The complaints officer will handle your complaint in accordance with Arrow Advocaten's applicable complaints procedure. The complaints procedure is available to clients upon request from Arrow Advocaten.
Identification and the Wwft (Anti-Money Laundering and Anti-Terrorist Financing Act)
Arrow Advocaten is required to comply with the provisions of the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft). The Wwft is based on European legislation and is aimed at preventing money laundering and the financing of terrorism. In addition, under the rules of the Netherlands Bar Association (NOvA), we are required to identify every client.
The Wwft requires us to conduct client due diligence for certain services and to report unusual transactions. The Wwft applies, among other things, when a client asks us for advice or assistance regarding the purchase or sale of real estate, the incorporation or management of companies, legal entities or other legal forms and structures, or the purchase, sale or acquisition of businesses, and when we act in the name of, and on behalf of, a client in a financial transaction or real estate transaction.
Client due diligence includes, among other things, that before starting our work we must identify the client and, in the case of a legal entity, also the ultimate beneficial owner of that legal entity. The reporting obligation means that we must report unusual transactions to the Financial Intelligence Unit. When making such a report, we are legally required to maintain confidentiality.
The Wwft does not apply to procedure-related work, such as work to determine a client's legal position and assisting a client in legal proceedings. An exploratory conversation with a potential client in this connection also does not fall under the Wwft.
Should you have any questions on this subject, please contact Femke Borst,
borst@arrowlegal.nl
