Algemene Voorwaarden Arrow Advocaten B.V.

General Terms and Conditions of Arrow Advocaten B.V.

version 4 September 2026

1.  Arrow Advocaten B.V. ("Arrow") is a private limited liability company (besloten vennootschap met beperkte aansprakelijkheid) incorporated under the laws of the Netherlands, the object of which is to practise the legal profession in the broadest sense of the term.
2. These general terms and conditions apply to all instructions, including any additional and follow-on instructions, irrespective of whether the services are provided in the capacity of attorney-at-law, binding adviser or otherwise. All instructions are accepted and performed by Arrow, even if and insofar as it is the express or implied intention that an instruction be performed by a specific individual. The applicability of Articles 7:404 and 7:407(2) of the Dutch Civil Code is expressly excluded.
3. Instructions given to Arrow are performed exclusively for the benefit of the client; no third party may derive any rights therefrom. The client shall indemnify and hold Arrow harmless against any and all claims of third parties and against all ancillary costs relating to the services rendered by Arrow to the client.
4. Arrow is entitled to have instructions performed, under its responsibility, by such persons connected with Arrow as Arrow may designate and/or, if Arrow deems this necessary, with the involvement of third parties, such as bailiffs, civil-law notaries, investigation agencies, debt collection agencies, accountants, tax advisers, the Land register, the Chamber of Commerce, other law firms, etc. Not only Arrow, but also all natural persons and/or legal entities engaged, directly or indirectly, in the performance of an instruction may invoke these general terms and conditions. These general terms and conditions shall operate in their favour as an irrevocable third-party stipulation (derdenbeding) within the meaning of Article 6:253 of the Dutch Civil Code.
5. If Arrow engages third parties in the performance of an instruction, the client hereby accepts, effective as of any such future event, any limitations of liability invoked vis-à-vis Arrow by such third party.
6. In performing the instructions entrusted to it and in selecting any third parties to be engaged, Arrow shall exercise the degree of care that can reasonably be expected under the circumstances. Arrow shall not be liable for any failure or tortious act (unlawful act) of a third party engaged by it.
7. The client may expect Arrow to perform the instruction given to it with the requisite attention, due care and professional skill. In the event that Arrow is nevertheless culpably in breach of this obligation, or any other obligation, any and all liability shall be limited to the amount paid out in the relevant case under Arrow’s professional liability insurance, increased by any deductible applicable under the policy. If, for whatever reason, no payment is made under this insurance, any and all liability shall be limited to the fees charged by Arrow in the relevant matter in the relevant year, excluding VAT and office expenses, up to a maximum of EUR 50,000. Without prejudice to Article 6:89 of the Dutch Civil Code, the client’s right to claim damages shall in any event lapse one year after the date of the event from which the damage arises, directly or indirectly, and for which Arrow is liable.
8. If any dispute arises regarding (the manner of) performance of the instruction and/or any liability resulting therefrom towards the client and/or third parties, and no amicable settlement can be reached, the client shall institute legal proceedings exclusively against Arrow and never against the natural persons and/or legal entities who are directly or indirectly involved in, engaged in or connected with the performance of the instruction. This includes, but is not limited to, the companies that participate, directly or indirectly, in Arrow.
9. All of Arrow’s email, data, audio, fax and telephone communications are transmitted unencrypted, unless the client has expressly requested otherwise in writing in advance and Arrow has confirmed in writing that it will agree thereto.
10. Arrow is entitled to adjust the agreed hourly rate for its services annually, as per 1 January, in line with price developments, and also to adjust its rates in the interim to reflect the number of years of experience accrued by the relevant lawyer.
11. Arrow’s invoices must be paid within thirty (30) days of the invoice date. If this term is exceeded, the client shall be in default without any notice of default (ingebrekestelling) being required and without any right of suspension or set off. From the moment of default, the client shall be liable to pay default interest (equal to statutory interest) and extrajudicial collection costs. If the client is in default, Arrow may terminate the instruction immediately and unilaterally, without incurring any liability for damages.
12. Arrow is entitled at any time, both prior to and during the provision of its services, to require one or more advance payments (retainers) from the client, which may be set off. If such advance payment is not made, Arrow is entitled not to commence its work and/or to suspend or terminate its services. Unless expressly agreed otherwise, the advance payment will be set off against the final invoice in the relevant matter.
13. Arrow does not maintain a client funds account (derdengeldenrekening) and therefore cannot hold monies on behalf of third parties.
14. The Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wet ter voorkoming van witwassen en financieren van terrorisme; Wwft) applies to Arrow’s services. In that context, Arrow is, inter alia, required to conduct a client due diligence investigation, which includes establishing and verifying the client’s identity. Arrow is also required to report unusual transactions to the competent authority(ies). If Arrow reports an unusual transaction, it is not permitted to inform the relevant client(s) thereof.
15. Arrow processes personal data of its clients and of the individuals working for them for the purpose of providing optimal services and complying with statutory obligations. For more information, please refer to the privacy statement on Arrow’s website: www.arrow-advocaten.nl.
16. If you are not satisfied with our services for any reason, we would appreciate hearing from you. Our internal complaints procedure applies to our services and is available on our website. You may terminate an instruction at any time by giving notice in writing. Arrow may terminate an instruction only subject to a notice period of fourteen (14) days, unless observance of such notice period cannot reasonably be required of it. Arrow Advocaten B.V. shall retain its files for the statutory retention period, in physical and/or digital form. After that period, Arrow may destroy files, documents and other data carriers without further notice.
17. These general terms and conditions have been drawn up in Dutch and in English. In the event of any discrepancy, the Dutch text shall prevail.
18. Deviations from these general terms and conditions are only valid if agreed in writing. Arrow may amend these general terms and conditions from time to time without prior notice. The amended terms and conditions shall apply to all subsequent legal relationships with the client.
19. The legal relationship between Arrow and the client shall be governed by Dutch law. Any disputes shall be submitted exclusively to the competent court in Amsterdam, the Netherlands.